Timber stair kit FAQs
Prepare your measurements, compare the components and confirm the details before ordering. These answers explain the calculator and quote process.
How do treads and risers relate?
When the upper landing provides the final walking surface, the number of rises is one more than the number of separate treads. For example, three separate treads give four rises. At an illustrative 165 mm per rise, that is 660 mm total rise. Confirm the arrangement rather than relying on the word “steps” alone.
Which measurements should I prepare?
Record the vertical height between finished lower and upper surfaces, the horizontal space available and the required width across the flight. Include a labelled sketch and identify any surfaces that will change when finishes are added.
What if my height does not match a standard kit?
Use the stair calculator to explore a variable layout and add it as a custom enquiry. Do not round the site height to a standard kit or assume a calculator result is a standard product selection. Confirm the final dimensions before ordering.
Does the calculator check the complete design?
No. It estimates geometry for a straight flight. It does not assess supports, headroom, landings, barriers or project approval. Send the result with a drawing so the actual site can be considered.
Do you supply internal stairs?
Yes. Visit internal stairs and send the intended floor levels, layout and any relevant drawings. Explain whether this is a new flight or a replacement and which existing components will remain.
What is included in a stair kit?
Check the component list and exclusions for your selected product and quote. Confirm the treads, stringers, fixings and any other parts supplied rather than assuming all supports, handrails or finishing products are included.
How do I choose the timber and finish?
Browse LOSP pine, Merbau and the other stair kit options. Confirm the actual material specification, dimensions and finishing instructions for your project. A range name or photograph alone does not establish those details.
How is freight confirmed?
Provide the delivery location with your enquiry. Confirm freight charges, access arrangements and supply timing on the actual quote before ordering; do not assume one delivery price applies to every order.
Can I send plans or photographs?
Yes. Email them separately to sales@diytimberstairs.com.au with your name and project details so they can be matched to the enquiry. The quote page does not provide a file-upload field.
Does a quote request place an order?
No. Sending the quote request asks us to review your requirements. It does not place an order or take payment. Confirm the final specification and quote terms before proceeding.